Centralized Services Engineer (International)

Job Description:

The Centralized Services Engineer plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client-facing IT environments. This position requires a highly skilled professional with expertise in infrastructure architecture, cloud systems, MSP tools, and automation. The successful candidate will act as a critical escalation point for the internal helpdesk team while driving innovation through scripting, automation, and tool integrations. Additionally, this role includes responsibilities related to backup infrastructure architecture, deployment, verification, and remediation escalation, specifically utilizing Veeam as the backup solution. 

Job Responsibilities:

Escalation and Support 

• Serve as the escalation point for complex issues unresolved by the internal helpdesk team. 

• Act as an escalation point for backup remediation, ensuring critical data recovery and system integrity. 

Onboarding and Offboarding 

• Oversee internal user onboarding and offboarding processes to ensure a seamless experience. 
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