Network Administrator (Remote)

Job Description:

The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.

Job Responsibilities:

Proactive Monitoring & Alerts

• Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
• Ensure alerts are actionable, efficient, and tied to measurable KPIs.
• Proactively address recurring issues to minimize escalations and maintain high service standards.

Mentorship & Escalation Support

• Serve as a Tier 3 escalation point for technicians, engineers, and operational teams.
• Partner with Team Leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers.
• Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams.

Automation &