Posted 2mo ago•Dublin
Senior Manager, Service Reliability and Customer Operations
SeniorOn-site (Dublin)€7,300 – €9,600 / mo
Required Skills
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Job Description
Senior Manager, Service Reliability & Customer Operations
InterSystems is seeking a Senior Manager, Service Reliability & Customer Operations to lead the global teams responsible for operating, securing, and continuously improving our Managed Services platform.
This role combines technical leadership, operational management, customer engagement, and people leadership, with accountability for service reliability, security and compliance, operational excellence, and customer experience.
What You’ll Do
- Lead globally distributed teams across Operations & Reliability, Security & Compliance, and Customer Experience.
- Drive improvements in service availability, observability, capacity management, backup and recovery, disaster recovery, and operational tooling.
- Ensure operational readiness for new platform capabilities and services.
- Oversee identity, access controls, vulnerability management, compliance automation, audit readiness, and security operations.
- Improve customer-facing operations, including reporting, notifications, lifecycle workflows, provisioning visibility, an
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