Posted 2h ago•Windsor, UK
Technical Services Manager
MiddleOn-site (Windsor)Salary undisclosed
Required Skills
Next.js
Job Description
Technical Services Manager
Location - Windsor, UK
Type of Work - Office
Role Overview
The Technical Services Manager leads the frontline team, ensuring exceptional customer service and adherence to service level agreements (SLAs). In addition to managing Tier 1 operations, this role coordinates with other teams to deliver new technologies, process improvements, and system implementations.
Key Responsibilities
Leadership & Team Development
- Lead, coach, and mentor Tier 1 staff, providing guidance, training, and assignments that prepare them for more advanced IT roles
- Create structured development plans and career pathways for Tier 1 employees, enabling skill advancement and creating opportunities for advancement
- Build team resilience by promoting a collaborative and supportive environment where employees feel valued, heard, and motivated to grow
Operational Oversight
- Oversee daily service desk operations, ensuring requests and incidents are resolved promptly and SLAs are consistently met
- Monitor ticket queues,
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