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Posted Yesterday•Remote Work from European Country
Platform Manager – Customer Service - Fixed-term contract (maternity cover)
MiddleRemoteSalary undisclosed
Job Description
You will work closely with stakeholders from Customer Support and other service-oriented business functions to understand their processes, challenges, and requirements. Your key responsibility is to translate these business needs into scalable, user-friendly, and maintainable platform solutions.
A major focus of the role is the design and implementation of Service Management solutions based on Jira Service Management (JSM). You will help develop our service processes, from customer and internal request handling to case management, SLAs, escalations, knowledge management, automation, and reporting.
This is a 12 months duration contract for a maternity leave replacement.
Your mission
As Platform Manager, you will help shape and continuously improve the platforms and processes that enable effective customer service across IONITY.You will work closely with stakeholders from Customer Support and other service-oriented business functions to understand their processes, challenges, and requirements. Your key responsibility is to translate these business needs into scalable, user-friendly, and maintainable platform solutions.
A major focus of the role is the design and implementation of Service Management solutions based on Jira Service Management (JSM). You will help develop our service processes, from customer and internal request handling to case management, SLAs, escalations, knowledge management, automation, and reporting.
This is a 12 months duration contract for a maternity leave replacement.
What you will do
- Take ownership of the Customer Service platform and its continuous development.
- Partner closely with Customer Support and other service teams to u
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