Posted 2h ago•Prager Ring 4-12, 66482 Zweibrücken
IT Specialist (f/m/d) 1st Level Server Support France
MiddleOn-site (Prager Ring 4)Salary undisclosed
Required Skills
Linux
Job Description
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
Your Responsibilities
To ensure an optimal experience and quality of service for our clients, we are looking to strengthen our dedicated French customer support team.
- First Point of Contact: Accompany clients in using our products and services, from understanding their initial request through to full resolution.
- Needs Analysis: Evaluate client inquiries to quickly identify their requirements and deliver clear, efficient, and tailored solutions.
- Technical Support: Assist clients with diverse technical issues and guide them through using our suite of products and services.
- Quality Communication: Maintain high standards of written and verbal communication, adapting your tone and technical level to each client's expertise.
- Value Addition: Identify relevant opportunities to introduce complemen
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