Implementation & Customer Success Specialist

Who We Are

At IPID, we're building trust in global payments. Our account verification solutions help financial institutions, payment service providers, and enterprises verify account ownership before payments are sent, reducing fraud, improving compliance, and helping money reach the right recipient with confidence.

Founded by industry veterans from organisations including SWIFT and Thomson Reuters, IPID combines deep payments expertise with modern technology to help make global payments safer, simpler, and more reliable. As we continue to grow, we're looking for talented people who enjoy solving meaningful problems and want to make a visible impact in a fast-moving global fintech.

The Opportunity

Join IPID at the point where technology becomes real customer value. As an Implementation & Customer Success Specialist, you will help customers integrate IPID’s solutions successfully and continue getting meaningful value from them after launch.

You will work directly with customers to understand their technical requirements, guide API integrations and troubleshoot implementation challenges using tools such as Postman. Along the way, you will collaborate closely with Sales, Product and Engineering to translate customer needs into practical solutions and create a smooth experience from pre-sales through implementation and ongoing adoption.

This role is a strong fit for someone who enjoys combining techni