2nd Line Customer Support Analyst (IRIS Financials)

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

At IRIS, our customers are at the heart of everything we do. We're looking for a 2nd Line Customer Support Analyst to join our IRIS Financials support team, helping customers resolve technical and functional queries while delivering an exceptional support experience.

If you enjoy investigating problems, finding solutions and building great customer relationships, we'd love to hear from you.

What will you be doing?

As a 2nd Line Customer Support Analyst, you'll support customers throughout their journey with IRIS Financials applications. You'll handle more complex issues escalated from our 1st Line team, working closely with internal specialists and customers to drive issues through to resolution.

Key responsibilities include:

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