Customer Marketing Communications BP (Remote, US East Coast)

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Role overview

The IRIS Customer Marketing Communications Business Partner is an experienced, hands-on role responsible for retaining existing customers in the United States through structured retention, advocacy and migration programmes. Reporting into the UK-based Customer Marketing team, this role owns US-focused customer journeys end-to-end and acts as a critical bridge between regional customers and global teams. The role is fully remote within the US and requires autonomy, stakeholder management and proven customer marketing expertise.

Purpose of the role

This role exists to protect retention, revenue and customer trust within the US customer base. The Customer Marketing Communications Business Partner leads customer-facing communications across key lifecycle moments, including