Manager Customer Quality & Continuous Improvement (m/f/d)

Mission Brief 

The Manager Customer Quality & Continuous Improvement serves as the organization’s focal point for customer quality performance, organizational learning, and quality maturity advancement. This role ensures customer concerns are addressed systematically, corrective actions are effective, and lessons learned are translated into sustainable improvements across the business.
The position drives a culture of continuous improvement, governs corrective action processes, measures the Cost of Poor Quality, and leads initiatives that strengthen quality performance and customer satisfaction as production scales.

Your Role in Our Space Mission: 

• Lead customer complaint, customer escape, and customer quality issue management processes.
• Govern corrective and preventive action processes and ensure sustainable problem resolution.
• Own lessons learned processes and ensure organizational learning is systematically captured and deployed.
• Monitor and drive improvement of customer quality performance metrics.
• Develop and maintain Cost of Poor Quality (COPQ) reporting and improvement initiatives.
• Coordinate root cause investigations involving cross-functional teams.
• Drive quality culture initiatives throughout