Manager IT Support & Manufacturing (m/f/d)

Mission Brief 

We are seeking a hands-on Manager IT Support & Manufacturing to lead and oversee end-user technical support operations across both our administrative (IT) and operational/plant floor (OT) environments. In this role, you will act as a hands-on Technical Lead and Service Manager, ensuring fast, reliable, and high-quality technical assistance for office staff, facility personnel, and shop-floor operators.

This is a hands-on lead position designed for a senior support specialist or helpdesk lead who excels at troubleshooting end-user hardware, OS environments, peripherals, and software tools while carrying a manager-level title. You will be responsible for end-user satisfaction, ticket queue management, device lifecycle provisioning, and acting as the top escalation point for user-facing technical issues.

Your Role in Our Space Mission: 

End-User Support Leadership & Operations

• Hands-on Technical Leadership: Act as the primary escalation point (Level 2/3) for complex end-user support tickets, troubleshooting hardware, operating systems, applications, and peripherals.
• Service Desk Management: Oversee support ticket queues, SLA