Senior Operations Specialist

About iSchool

iSchool is a leading EdTech company dedicated to empowering students with future-ready technology skills. We are looking for a highly analytical and data-driven Senior Operations Specialist who is passionate about transforming operational data into actionable insights. This role is ideal for someone who enjoys working with reports, dashboards, KPIs, process optimization, and workflow automation to drive operational excellence.

Job Summary

The Senior Operations Specialist is responsible for monitoring operational performance, analyzing large volumes of operational data, ensuring compliance with standard operating procedures (SOPs), and driving continuous improvement across business operations. The ideal candidate has a strong data-driven mindset, enjoys working with reports and dashboards, and proactively identifies opportunities to automate repetitive processes, optimize workflows, and improve operational efficiency through data and technology.

Key Responsibilities

* Monitor daily operational performance and ensure the smooth execution of business operations.

* Analyze operational data, KPIs, and performance metrics to identify trends, inefficiencies, and opportunities for improvement.

* Build, maintain, and automate operational reports, dashboards, and recurring performance reports.

* Develop actionable insights and present recommendations to supp