Back Office Associate | Financial Account | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Collections
• Complete attorney referral forms using information from PointClickCare (PCC).
• Gather required supporting documents, including private pay statements and resident face sheets.
• Ensure referral documents are complete for review before submission to attorneys.
• Private Pay Statement QA
• Review monthly private pay statements for accuracy before generation.
• Verify that taxes and room rates match the census and approved billing rates.
• Identify and report billing discrepancies for correction.
• NAMI Review
• Generate reports to ensure every resident has an assigned responsible party.
• Identify missing information that may prevent statements from appearing in the credit card portal.
• Review Medicaid-pending and NAMI cases to d