Back Office CSR | Healthcare Claims | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Process and follow up on insurance claims.
• Review Provider EOBs and identify billing discrepancies.
• Investigate and resolve denied claims.
• Contact insurance companies regarding claim status, payments, and denials.
• Maintain accurate billing records and documentation.

Requirements

• At least 6 months BPO experience handling a Healthcare Account
• Knowledge of processing insurance claims, including reviewing Provider EOBs (Explanation of Benefits).
• Familiar with insurance denials and the resolution process.
• Experience calling insurance companies to verify claim status and resolve billing issues.
• Good verbal and written English communication skills
• Willing to work onsite in Shaw Blvd, Mandaluyong
• Amenable working night shift