Back-Office Representative | 21K Sign on Bonus | ISTA Solutions

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description: 

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

Requirements

• At least 6 months of BPO work experience
• Good to excellent verbal and written English skills  
• Ability to display empathy and patience in addressing customer concerns  
• Strong problem-solving skills  
• Adaptability to a changing work environment   
• Ability to remain calm under pressure  
• Proficiency in using computer systems and relevant soft