Back Office Support | Financial Account | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

Requirements

• At least 1 year BPO experience
• Financial account experience is a PLUS
• Ability to multitask (taking in calls and responding to email)
• Must know how to use MS Word, Excel, Outlook
• Excellent verbal and written English skills
• Willing to work ONSITE in Buendia, Makati
• Amenable working night shifts (Shifting)

Benefits<