Client Operations Supervisor - BPO (EST Hours) - Remote

ISTA Personnel Solutions is a fast-growing Business Process Outsourcing (BPO) company that partners with leading U.S.-based businesses. We don't recruit on behalf of clients—we become an extension of their teams by providing dedicated remote staff across a range of industries.

We are looking for an experienced Client Operations Supervisor to oversee our remote working agents on multiple USA-client accounts. We're looking for someone who has led people in a BPO or contact centre environment and understands how to balance client expectations with operational performance.

You will be responsible for managing a portfolio of client accounts, supporting remote agents, monitoring operational performance, driving KPI achievement and acting as the primary operational contact for your assigned clients. You will work closely with our Client Success Managers, who oversee the commercial relationship, while you ensure operational excellence and service delivery.

PLEASE NOTE:

• Working Hours: Mon – Fri 9:00am – 6:00pm EST (16:00pm – 01:00am OR 15:00pm - 00:00am South African Time, depending on daylight savings in the USA), however must be flexible to work overtime and be available over weekends if needed.
• Work Environment: This is a fully remote working role.
• You will be required to