Customer Service Associate for US Healthcare Account | ISTA Solutions

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description:

• Provides customer support through different communication channels (Phone, email, chat). 

• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 

• Collaborate with colleagues and different departments to resolve complex issues 

• Maintain accurate records on customer interactions, transaction, feedback, etc. 

Requirements

• At least 6 months BPO experience handling a Healthcare Account
• Familiar with US Healthcare Insurance
• Knowledge with Claims, Benefits, Denials is an Advantage
• Good verbal & written English skills 
• Ability to display empathy and patience in addressing customer concerns 
• Strong problem-solving skills 
• Adap