Customer Service Representative (Appointment Setting) | with 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Handle inbound calls from customers to book appointments based on their preferred schedule
• Make outbound calls to confirm scheduled appointments and address any customer concerns
• Provide accurate and detailed information about our products and services
• Manage customer inquiries and promptly resolve any issues or concerns

Job Requirements:

• At least 6 months of BPO experience (Voice Account)
• Previous experience in appointment setting is a PLUS
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Ability to remain calm and professional in stressful situations
• Proficiency in using computer systems and relevant software
• Willing to work onsite in Mandaluyong
• Amenable working night shift
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