Customer Service Representative (Back-Office Healthcare Account)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Review providers notes
• Send reminders email via e-mail and SMS.
• Maintain accurate records on providers interactions, transaction, feedback, etc. 
• Making outbound calls to insurance company to follow-up on client status. 

Requirements

• A minimum of 6 months BPO experience
• Healthcare experience is a PLUS, not required

• Must be proficient in using Adobe Acrobat and PDF to process documents
• Familiarity with MS Office applications such as MS Word and Excel is advantageous
• Capable of adapting to a fast-paced training environment
• Good verbal and written English skills
• Willing to work onsite in Makati or Mandaluyong
• Amenable working night shifts

Bene