Customer Service Representative | Healthcare Account | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Respond promptly and professionally to customer inquiries through inbound and outbound phone calls.
• Process patient orders for DME supplies and coordinate delivery confirmations with patients.
• Follow up with healthcare providers by sending authorization requests, order forms, and clinical documentation via email and fax.
• Maintain and update customer records accurately within the customer management portal.
• Document all customer interactions and order-related activities in accordance with company standards.
• Meet or exceed established individual and team performance metrics, including Attendance, Average Handle Time (AHT), Quality Assurance (QA), and Orders Processed.
• Stay current on product information, company policies, procedures, and service standards to ensure accurate and effective customer support.
• Collaborate wit