Inbound CSR | Healthcare Account | with 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Receive and process orders submitted via email, phone, and EMR.
• Accurately and efficiently enter detailed order information into the system.
• Process claims, submit to insurance, verify active coverage, and confirm primary/secondary insurance information.
• Gather insurance eligibility details and obtain prior authorizations when time permits, particularly for non-rush orders.
• Assign and manually dispatch orders to technicians based on region and availability.
• Review completed X-rays/images to ensure the technician performed the correct exam according to the order.
• Send images to the physician/radiologist for interpretation and process returned results.
• Ensure completed results are accurately communicated back to the requesting facility.
• Handle inbound calls and inquiries, including order status updates and