Junior Team Leader I Get a 21k Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced JUNIOR TEAM LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• Support daily team operations by monitoring productivity and quality, conducting regular audits, and ensuring compliance with client processes and company standards.
• Provide coaching and guidance to team members, assist with escalations, monitor performance.
• Support the Team Lead in achieving operational goals.

Requirements

• At least 1 year of BPO experience
• At least 1 year experience as Team Lead/SME/Senior Agent
• Experience providing coaching, feedback, and performance support to team members
• Strong attention to detail
• Proficient in Microsoft Office and Google Workspace
• Excellent written and verbal English communication skills​
• Amenable to work ONSITE in Buendia, Makati
• Willing to work on night shifts​

Benefits

What can we offer you?

• Competitive salary and benefits
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