Team Lead for Healthcare Account - ISTA Solutions

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description

• Oversees daily operations for all agents delivering high-quality and valued services
• Conduct training and coaching, including insights and action plans to improve
• Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
• Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
• Perform other supervisory tasks as required

Requirements

• At least 1 year BPO experience handling a US Healthcare Account
• At least 6 months TL experience
• Knowledgeable with US Healthcare Insurance
• Must be detail oriented
• Proficient in using MS Tools
• Ability to multi-task, prioritize, and manage time effectively
• Ability to think outside the box, have an