Accounts Receivable Specialist

We are looking for an Accounts Receivable Specialist who is a natural collaborator. Someone who builds trust with customers, works easily across the company's Finance, Sales, and Customer Success teams, and takes genuine satisfaction in owning the full cash-in cycle from invoice through resolution. This role is the company's first line of customer contact on the phones for AR matters, from payment questions to collections conversations, so strong verbal communication is essential. This person will be the primary operator of the company's cash-in cycle including cash application, aging management, collections outreach, and professional customer communication. They will report directly to the Accounting Manager in Pullman and partner closely with the broader Finance team.

Core Responsibilities:

• Cash Application and Payment Processing
• Post all daily cash receipts within 24 hours of receipt, including bank transfers, ACH, wire payments, check deposits, and Stripe activity
• Attach remittance documentation to every posted payment in NetSuite
• Reconcile Stripe payment activity daily and resolve subscription payment failures with customers
• Investigate and resolve unapplied cash, misapplied payments, and short-pay situations
• Maintain the AR Suspense account with documented notes on unresolved items
• Aging Management and Collections
• Own the full accounts receivabl