Application Support Analyst II

Position Summary

The Application Support Analyst II is a senior individual contributor responsible for independently supporting and improving business-critical applications. This position owns complex and high-impact issues, leads assigned application projects, designs and reviews business solutions, and mentors Level I analysts.

The Analyst II applies strong technical judgment and business-process knowledge to deliver reliable, secure, and supportable solutions. The role works closely with business departments, vendors, and internal technical teams and provides technical leadership without direct supervisory responsibility.

Core Responsibilities

Complex Application Support and Ownership

• Independently own complex, high-impact, or escalated application issues through resolution.
• Coordinate with business stakeholders, vendors, and technical teams to diagnose problems, manage dependencies, and restore service.
• Perform root-cause analysis and recommend sustainable corrective actions that reduce recurring issues.
• Manage advanced application configuration, access, integration, and production changes while considering business impact, security, testing, and approval requirements.
• Communicate issue status, risks, decisions, and outcomes clearly to stakeholders and management.

Application Solutions and Automation

• Translate bus