B2B Account Manager

KEY RESPONSIBILITIES

●     Account Relationship Management: Serve as the primary point of contact for assigned grocery retail and distributor accounts. Build strong relationships with buyers, category managers, and logistics contacts, understand each account’s requirements, and act as a proactive partner to the customer.

●     Order Management and Fulfillment: Receive and process purchase orders via email, EDI, and customer portals. Enter orders accurately into the company ERP system (Plex), confirm quantities and delivery details with customers, and verify actual production quantities with the production team.

●     ERP, EDI, and Portal Administration: Maintain accurate order and account data across Plex, EDI/SPS Commerce, and retailer portals. Update purchase orders, submit fulfillment and shipment documentation, and keep each account compliant with its customer-specific requirements.

●     Logistics Coordination: Schedule customer pickups and deliveries and coordinate shipments from the HPP toll processing facility. Communicate projected orders and actual counts with HPP partners to keep supply aligned with customer demand.

●     Invoicing and Account Reconciliation: Invoice customers in Plex and EDI/SPS Commerce, prepare fulf