Cloud Operational Engineer Level 3

About the Role

We are looking for a Cloud Operational Engineer (L3) to become the most senior technical authority in our Cloud Operations team and the final escalation point for our client estate.

This is a hands-on role with real authority. You will hold the access you need to resolve work end to end, in Entra ID, Azure, Intune and across our clients' SaaS estate, rather than diagnosing a problem and passing it to somebody else. If you have spent time in roles where you knew exactly what the fix was but could not action it, this is the opposite of that.

You will spend your time on the work that genuinely needs senior judgement: complex incidents, identity and access operations, platform troubleshooting, and root cause analysis on the issues that keep coming back. Alongside that, you will turn what you know into runbooks and standards the wider team can use, so that expertise lives in the system rather than in one person's head.

This is an operations role, not a project role. You will not be pulled onto client implementations or infrastructure builds. Our Engineering (Professional Services) team owns design, build and delivery. You own how the platform runs once it is live, and you own the standards it runs to.

What You Will Do

Monitoring and operational response

•    Triage and resolve platform alerts