Customer Service Representative

We are seeking a Customer Service Representative to assist the Customer Care team with entering orders, answering emails, etc. as needed. The ideal individual will be a self-starter, problem-solver, and exceptional communicator.

Key Responsibilities:

• Handle incoming and/or outgoing customer service-related emails with expedience and proficiency within the company standard when applicable
• Enter standard non-credit card, warranty, sample and contract orders and credits with accuracy, expedience, and proficiency within the company standard when applicable
• Close out service calls when applicable
• Complete installation calls for service when applicable
• Complete all assignments within established time frames or as set forth by company standard
• Provide all pertinent information regarding orders and order management including resolution follow-up to internal and external stakeholders when applicable
• Solve problems within the scope of company policy and departmental procedures to assure customer satisfaction
• Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
• Report all issues, potential issues, customer satisfaction requests and improvement suggestions upwards through leadership team
• Meet or exceed individual, department and company goals

Requirements

• High school diploma or G