Customer Service Representative

About the Company

We are a growing casual gaming company serving a predominantly older and female gaming audience. Our goal is to provide a seamless, enjoyable, and friendly experience for all players across our gaming ecosystem. We support web-based and downloadable games, and we pride ourselves on high-quality, empathetic customer support.

Role Overview

As a Customer Support Representative, you will serve as the primary contact for players who need assistance across our gaming platform. You’ll manage and resolve customer inquiries through Zendesk, handling a wide range of issues—from password resets and billing concerns to technical troubleshooting and software reinstallation.

This role requires strong communication skills, a calm and patient demeanor, and the ability to navigate multiple tools including refund systems, legacy platforms, and account management utilities. While full product training will be provided, a foundational understanding of software installation, basic tech support, and gaming environments is beneficial.

Key Responsibilities

- Manage and resolve customer tickets through Zendesk (email and form submissions).

- Provide support for a predominantly older, female demographic with patience, clarity, and empathy.

- Handle a variety of case types including password resets, billing issues, technical troubleshooting, and gameplay questions.

- Troubleshoot software a