IT Support Virtual Assistant

KEY RESPONSIBILITIES

●     Help Desk Support: Provide remote technical support for employee software, account access, and general technology issues. Respond promptly to employee IT requests by phone, Microsoft Teams, and written communication; document issues and clearly communicate resolution status and next steps. Follow up on outstanding support tickets and identify recurring problems that need a permanent fix.

●     Microsoft 365 Administration: Support Microsoft 365 administration, including Outlook, Teams, SharePoint, and OneDrive. Manage shared mailbox setup, distribution groups, SharePoint permissions, user permissions, licenses, security settings, and access to company systems.

●     Account Management: Support employee onboarding and offboarding checklists, including creating, configuring, and deactivating accounts to ensure timely setup and access changes. Assist employees with password resets, multi-factor authentication setup, account lockouts, and access issues using approved procedures.

●     Application Support: Troubleshoot email, file access, Microsoft applications, and cloud-based software issues. Provide user support for Procore, Acumatica, BambooHR, and other business applications.

●     Device and Workstation Support