Loans & Distribution Officer

KEY RESPONSIBILITIES

● Loan Processing: Process participant loan requests in accordance with plan documents, IRS regulations, ERISA requirements, and internal policies. Calculate eligible loan amounts against plan and IRS limits, prepare repayment schedules, and verify outstanding loan balances before submission.

● Distribution Processing: Process participant distribution requests, including termination, in-service, hardship, rollover, and required minimum distributions. Calculate vested balances, taxable portions, and applicable federal and state withholding, and confirm that required elections and consents are in place.

● Compliance and Quality Review: Review every request for completeness, eligibility, accuracy, and compliance before submission and approval. Identify discrepancies, missing documentation, or plan provision issues and resolve them before transactions move forward.

● Systems and Workflow Management: Manage tasks and workflows in PensionPro as the primary process and tracking system. Access, review, and update plan data in FT Williams for plan documentation and administration.

● Vendor and Provider Coordination: Work directly with multiple investment providers and custodians, including but not limited to John Hancock, Empower, Voya, ADP, Transamerica, American Funds, and Principal. Navigate each provider’s portals, forms, and procedures, follow up on pending transactions, and resolve processing issues with provider contacts.