Membership Concierge Representative

Job Description:

Experience Requirements

• Experience in both sales and service-oriented fields preferred
• Experience in a customer service environment required
• Professional written and verbal communication
• Experience with Click to Chat
• Prior experience in customer service or handling escalations (preferred)

Job Skills & Traits

• Accurate and quick keyboarding skills
• Previous experience in Billing (Preferred)
• Comfortable multitasking with phone, click to chat, and use of multiple computer programs
• Excellent telephone customer service skills
• Ability to sell over the phone
• Excellent written, email, and verbal communication skills
• Strong problem-solving capabilities with a focus on customer satisfaction
• Strong communication skills, particularly when handling challenging or angry members
• Proficiency in using phone systems, email platforms, text communication tools, and MS Office
• Ability to navigate sensitive or emotional situations with tact and empathy
• Excellent organizational and time management skills
• Fluent speaking in English

Duties & Responsibilities

• Handles escalated customer issues, ensuring swift and effective resolution
• Answers incoming customer phone calls and chats from multiple accounts