Office Manager & Customer Service Coordinator

Key Responsibilities

·         Customer Service & Order Management

·         Receive purchase orders from grocery retail customers via email or online portals

·         Accurately enter all order information into the company ERP system, Plex.

·         Confirm orders, quantities, and delivery details with customers.

·         Communicate with production to verify actual quantities produced.

·         Prepare and send fulfillment and shipment reports and paperwork to customers.

·         Schedule customer purchase order pickups and deliveries.

·         Act as the primary contact for customer inquiries and order updates.

·         Input customer purchase order updates in EDI/SPS Commerce and customer portals.

·         Invoice customers in Plex and EDI/SPS Commerce.

·         Shipping of orders from HPP toll processing facility.

·         Tote to tote receiving of HPP'd product at G.O.F

·  &