Patient Service Coordinator (Project Base)

Primary Responsibilities:

• Incoming Call Management
• Answer and manage incoming patient calls professionally and efficiently
• Handle a high-volume call environment, with an expected volume of approximately 40–45 calls per day
• Provide timely assistance while maintaining a courteous, calm, empathetic, and professional manner
• Listen carefully to patients and identify the nature and urgency of each request
• Resolve non-clinical patient-service inquiries within the employee's authorized scope
• Route calls to the appropriate department, team member, or clinical staff member when necessary
• Follow established escalation procedures for calls that require additional assistance
• Minimize missed, abandoned, or unnecessarily transferred calls while maintaining service quality
• Collaborate effectively with clinical and administrative teams to ensure seamless patient care and follow-up
• Scheduling and Patient Coordination
• Schedule, reschedule, and cancel patient appointments according to established procedures
• Assist patients with appointment-related questions and requests
• Coordinate patient requests with the appropriate internal team when the request cannot be resolved directly
• Ensure scheduling information is entered accurately and completely
• Communicate appointment information clearly to patients
• Referral