Sales Support Associate I - APAC

We are seeking a highly organized, proactive, and detail-oriented Sales Support Associate I to provide

pre-sales and after-sales support to customers and sales managers for APAC. This role is central to account

and order management, ensuring accuracy, compliance, and seamless coordination across functional

partners and global teams.

You will act as a bridge between sales, supply chain, and operations, managing customer accounts,

processing orders, and resolving escalations — all while driving efficiency and contributing to process

improvements.

Essential Job Functions

Account Management

• Set up and maintain customer accounts and details in CRM/ERP systems, (Oracle EBS/HTML/Salesforce).
• Ensure accurate mapping, documentation, and timely updates of customer information.
• Support the sales team in handling customer inquiries and providing exceptional service.
• Work with customers and functional partners (sales team, Supply Chain and IT) to resolve PO issues.
• Review and communicate vendor business and compliance requirements to the supply chain.
• Assist in resolving product/packaging issues, vendor compliance concerns, and chargeback claims by
• gathering information and supporting resolution.

Order Management

• Manage the order processing workflow from PO receipt through