Sales Support Associate I - NA
Position Overview
We seek a highly motivated individual to join our team as a Sales Support Associate. This role requires a strong combination of organizational skills, problem-solving abilities, and a customer-centric mindset. The person will provide comprehensive support to both our sales team and customers, handling pre-sales inquiries, order processing, and post-sales assistance. With a minimum of four years of experience in sales, customer service, or account management, this person possesses a proven track record of delivering exceptional support to international clients. A solid understanding of consumer goods, logistics, and proficiency in CRM/ERP systems are preferred. Previous experience in a BPO environment, particularly on the night shift, is considered a significant advantage.
Essential Job Functions
Customer and Order Management
- Manages the entire order lifecycle from receipt to delivery, ensuring accuracy and timely fulfillment.
- Sets up and maintains customer accounts, ensuring accurate data in relevant systems (Oracle EBS/HTML/OSC).
- Acts as a subject matter expert on products, customer onboarding, and account management.
- Establishes customer expertise and communicates pricing, payment terms, and vendor compliance guidelines.
- Maintains customer-related data, including portals, item setups, factory profiles, price
