Sales Support Associate I - UK

Position Overview

We are looking for a highly motivated, willing to learn, passionate, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers in EMEA. This person will have at least 4 years of sales, customer service, sales administration and order management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous mid or nightshift BPO experience is highly preferred.

Essential Job Functions

• Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC)

• Support the sales team in managing customer inquiries, resolving issues, and providing exceptional customer service.

• Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery.

• Ensures that all PO information is complete and accurate.

• Checks orders against inventory and forecast.

• Review, understand and communicate vendor business and compliance requirements.

• Work with customers, distributors, and sales reps to resolve PO issues.

• Work with Planning, Logistics, and IT to resolve supply chain issues.

• Perform special tasks and assignments as needed.

Requirements

• Preferably, a bachelor’s degree in business administra