Senior IT Engineer
Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.
With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!
As a Senior IT Systems Developer (AI) at Iterable, you will help us build the connective tissue between AI platforms and the business systems our teams depend on every day. Reporting to the Senior Director of IT, you will design and build integrations that help teams across the company use AI tools safely and effectively—connecting them to systems like Salesforce, Snowflake, and ADP.
This role is equal parts builder and operator. You'll lead on AI integration work while growing your skills in infrastructure engineering, partnering with Enterprise Security to help shape how we approach AI-assisted development. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.
Responsibilities
- Integration & Automation: Design and build integrations between AI platforms and corporate business systems, including API development and workflow automation.
- AI Operationalization: Evaluate and operationalize AI tools as the company's needs evolve—starting with Gemini Enterprise.
- Cloud Resource Management: Manage the GCP resources that support our AI environment—APIs, billing, project configuration, and access controls.
- Security Partnership: Partner with Enterprise Security to support the "vibe coding" approval process, helping teams build AI-assisted applications securely.
- Infrastructure Support: Support IT infrastructure operations including certificate management, DNS administration, and Terraform-based infrastructure-as-code practices.
Qualifications
- System Integration: Proven experience building integrations, automations, or tools that connect disparate systems.
- API & Cloud Proficiency: Professional experience working with APIs, scripting, and cloud platforms.
- AI Implementation: Experience as an AI practitioner, moving beyond prompting into building with AI tools.
- Technical Communication: Ability to communicate clearly with both technical and non-technical colleagues.
- Operational Mindset: Demonstrated ability to manage both creative development and steady-state operational tasks.
Additional (Preferred)
- Familiarity with Terraform or other infras