Customer Success Manager (m/f/x) - AI-powered B2B SaaS

Dein Beitrag

The world's most forward-thinking organizations don't just react to change. They engineer it. At ITONICS, you'll help them do exactly that. As a Customer Success Manager, you partner with innovation leaders at ambitious companies to turn our AI-powered platform into measurable business results: faster decisions, smarter portfolios, and innovation that actually ships. You are a strategic advisor who diagnoses what a customer really needs, designs the path to value, and uses AI, both in how you work and in what the platform delivers, to get them there faster than they thought possible.

Dein Daily Doing

• Drive value, prove it.
  You guide onboarding, adoption, expansion, and you translate platform usage into a clear story of value, backed by metrics that hold up in the boardroom.
• Turn signals into decisions.
  You combine customer context, usage data, and the platform's AI (trend detection, automated insights, predictive analytics) to spot risk early and find where growth lives. Those insights shape Quarterly Business Reviews, steer strategic calls, and feed real customer needs back into our product roadmap.
• Build relationships that last.
  You earn trusted-advisor status with everyone from innovation managers to C-level sponsors, in German and English. You move fluidly between strategy and operational detail, and you keep long-