Business Relationship Manager

Pride Veterinary Referrals are welcoming applications for a Business Relationship Manager to join their team  Pride Veterinary Referrals serves as the small animal referral hospital for the Scarsdale Veterinary Group, a multi-species practice with over 300 employees across 9 sites in the Midlands.  As a Business Relationship Manager you will be working closely with the Referrals leadership team to analyse client and referring vet feedback and using this to identify and implement service improvements with the support of the leadership team.  You will be working with the clinical teams to improve communications with clients and referring vets, carrying out client complaint investigations whilst liaising with management to achieve a satisfactory resolution.     At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.    How You’ll Make a Difference    You’ll act as an ambassador for your practice, managing stakeholder relationships, handling queries and complaints, and working closely with internal teams to strengthen partnerships and support the delivery of outstanding patient and client care.    Working Pattern  This role will be working 38 Hours over 4 or 5 days   Key Responsibilities  * Taking lead on all marketing activity including social media content and newsletters  * Arrange and Support external