Call Handler - Contact Centre

Call Handler - Dunfermline Contact Centre  Full-time - £26,227.50     Vets Now, part of inspiring vet care, are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1700 veterinary practices, – from dedicated out-of-hours clinics and 24/7 pet emergency hospitals.   Make a Difference When It Matters Most   If you’re someone who enjoys helping others and can bring empathy, professionalism and flexibility to a busy environment, this could be the perfect opportunity for you. Whether you’re reassuring a worried pet owner, answering an important question or making sure the right information reaches the right team, you’ll play an important part in supporting pet owners when they need us most. Role: Call Handler Location: Dunfermline Contact Centre Hours: This is a full-time position working across Monday to Friday between 8am and 7pm and 3:6 Saturdays 8am-12pm. Flexibility around your working days and hours is important, as we want to be there for pet owners when they need us most. Occasional bank holiday working will also be required.   More Than a Call     As a Call Handler with Vets Now, you’ll support our inspiring vet care clinics, acting as the first point of contact for pet owners who may be worried, concerned or unsure of what to do next. This is about much more than simply answering calls. You’ll provide reassurance, clear information and a calm, friendly voice when pet owners need it most, helping to ensure every client receives t