Customer Care Advisor

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.   We are seeking an organised, personable Customer Care Advisor to join our team at Thistle Equine. This is a full-time position based at our branch at Syke Farm, Symington however on occasion you may need to work at one of our other branches at Inchinnan (near Glasgow Airport) and Strathaven. Flexibility to work at any of our branches will be required.   Thistle Equine brings together the expertise of Avondale Equine, The Equine Vet Clinic, and MBM Equine to offer outstanding care across Central Scotland. With decades of experience, state-of-the-art facilities, and a dedicated equine-only team, we support horses at every stage of life—from family companions to elite competition athletes.   We provide:   * Comprehensive equine care, from routine check-ups to advanced diagnostics * Mobile and clinic-based services * An experienced team of equine vets and nurses * Local service with national-level expertise   How You’ll Make a Difference   As a Customer Care Advisor, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.   You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communica