Lead Practice Administrator

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.   We are seeking an organised, personable Lead Practice Administrator to join our team at Plymouth Vets on a full-time fixed-term basis.   How You’ll Make a Difference Key Responsibilities: *To oversee the non-clinical teams for the Practice covering admin, reception, client communication as well as banking, debt management and cleaning/courier services and practice maintenance. *Provide visible leadership to all non-clinical teams, fostering a high performing, customer focused culture and promoting continuous improvement across the practice. *To lead and drive performance relating to PHC, FAB, Insurance Intros and claims processing as well as debt recovery, ensuring targets are achieved and service standards are maintained. *To lead, develop and performance manage all direct reports through regular one-to-one meetings, appraisals, absence management, coaching and development planning ensuring high standards of performance, engagement and accountability. *To implement and lead non-clinical initiatives, driving continuous improvement and measurable performance outcomes across the practice. *To be the first line of contact for complaints resolution escalating to Directors as required (both clinical and non-clinical) *To report team performance to th