Associate IT Help Desk Specialist

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Associate to join our growing team. In this role, you'll provide timely and professional technical support to our IXL’ers in our San Mateo, CA office. Your enthusiasm, problem-solving skills, and dedication to customer service will help us maintain smooth operations and ensure our team can work efficiently and effectively. 

This is a full-time position that requires you to be in our IXL headquarters office in San Mateo, CA. The work schedule for this role is Monday-Friday in the office.

WHAT YOU'LL BE DOING

• Provide timely, professional, and effective technical assistance to our employees
• Deploy, maintain, troubleshoot, and support software, hardware, and operating systems on macOS, Windows, and Linux platforms
• Efficiently research and resolve support tickets involving hardware, software, and malware
• Assist in administering Google Workspace, Vonage phone system, Entra ID, and other key office-wide systems
• Develop and maintain clear documentation for processes, training, and internal resources

WHAT WE'RE LOOKING FOR

• Bachelor’s degree required
• Some experience