IT Support & Operations Specialist
Ready to make a real difference in education? IXL Learning, a US-based global edtech leader with products used by millions of students worldwide, is seeking an IT Support & Operations Specialist for MyTutor. MyTutor is the UK's leading online one-to-one tutoring platform, on a mission to improve education for everyone. IXL is a personalized learning platform used by 17 million students and 1 million teachers worldwide.
In this role, you will provide timely, professional technical and operations support to the team in our vibrant London office on Old Street. Your enthusiasm, problem-solving skills, and tech-savviness will ensure seamless technical operations while keeping the office organised and welcoming.
This is a part-time position requiring 20 hours per week in the office, with a schedule of Monday through Friday from 9am-1pm.
WHAT YOU'LL BE DOING
- Provide high-touch technical assistance to our London office teams by resolving hardware, software, network, and account issues
- Efficiently research and resolve help desk support tickets involving hardware, software, and malware
- Assist in administering Google Workspace, Slack, VPNs, and MyTutor’s backend system
- Develop and maintain clear documentation for operational processes, training, and internal resources <
