Lead Account Manager
IXL Learning, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking a Lead Account Manager to join our growing team in Raleigh, NC. The Lead Account Manager will serve in a leadership role on the Account Management team, managing a team of Account Managers. You will be responsible for renewal, upsell, customer retention and engagement activities in your assigned territory and a combined team territory achievement.
Successful candidates in this role blend their knowledge of IXL processes and systems; deep understanding of our customer base; and expertise navigating challenging situations to coach and manage their assigned teams to achieve goals and grow competencies.
This is a full-time position that requires you to be in our Raleigh, NC, area office.
WHAT YOU'LL BE DOING
- Lead, manage and motivate a team of high-performing Account Managers
- Refine processes, grow skill sets, and improve resources on behalf of the account management team
- Oversee and drive team best practices, sharing knowledge and skills on effective territory management and customer communication to maximize customer impact and revenue attainment
- Oversee onboarding process for new Account Managers, including training, shadowing and mentorship &l
