Teacher Membership Specialist
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join the Membership Services team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.
As a Teacher Membership Specialist, you’ll be supporting schools and educators by responding to questions, solving problems, and ensuring they have an exceptional experience with us. You are someone who is passionate about and dedicated to providing the highest quality of service to our growing customer base.
This position requires you to be in our Raleigh, NC, area office.
WHAT YOU'LL BE DOING
- Perform tasks related to sales support such as handling inbound trial and small quote requests, answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
- Respond to membership questions and assist customers with account purchases, upgrades, renewals, and inquiries
- Effectively communicate key product features and benefits to customers via email and phone
- Receive
