Tutor Matching Specialist
Ready to make a real difference in education? Join MyTutor, the UK's leading online one-to-one tutoring platform and part of the IXL Learning family. We're on a mission to improve education for everyone, and we're looking for enthusiastic Tutor Matching Specialists to help us achieve it.
As a Tutor Matching Specialist you'll be part of a new team that helps families navigate the process of finding and booking the right tutor for their needs. You'll work with parents and students who have already expressed interest in tutoring, guiding them through tutor selection, pricing options, scheduling, and onboarding. You'll serve as a trusted advisor throughout the customer journey while also supporting account-related inquiries such as cancellations and refunds. Your goal is to create a seamless experience that helps families confidently connect with the right tutor and achieve their educational goals.
This is a full-time position based in our London office on Old Street. The work schedule for the role is Monday-Friday: 9am - 6pm in the office, plus one late shift: 10am - 7pm per month.
WHAT YOU'LL BE DOING
- Guide prospective customers through the tutor selection and booking process via inbound phone, and email
- Consult with parents and students to understand their learning goals, scheduling preferences, and budget requirements<
