Retail Operations Manager

Retail Operations Manager
London (Office-based with travel)

Overview
We are looking for a highly organised and commercially driven Retail Operations Manager to take ownership of all retail operations. This role will lead the planning and execution of pop-ups, store openings, and ongoing retail operations, ensuring a seamless customer experience and strong commercial performance across all physical touchpoints.

Sitting within the brand team, this role will act as the central point of coordination between creative, production, retail staff, and external partners, bringing retail concepts to life efficiently and at a high standard.

Key Responsibilities

Retail & Pop-Up Operations

• Lead end-to-end execution of pop-ups and retail activations, from planning through to delivery
• Own timelines, budgets, and logistics for all store openings and temporary retail spaces
• Co-ordinate with internal teams (brand, marketing, VM, logistics, merchandising, retail staff) and external vendors to ensure smooth execution
• Ensure all retail environments reflect brand standards and deliver a premium customer experience

Store Production & Openings

• Manage the production process for new store openings and pop-ups (fixtures, fittings, signage, equipment)
• Work closely with design, VM, and build partners